Terms of use

1. Scope and acceptance

These Terms of Use (“Terms”) govern access to the Mnemoza web application and use of related services (“Service”). By accessing the site, registering, or continuing to use the Service after the consent banner, you confirm that you have read and accept the Privacy Policy and these Terms. If you do not agree, stop using the Service. The Terms form a contract between you and the Mnemoza operator.

2. Description of the Service

Mnemoza provides tools to submit requests, communicate, and receive structured reports with research, comparison of options, and a recommendation. Additional activities (e.g. negotiation with third parties) may be agreed separately. The Service is informational and assistive; it does not replace professional legal, financial, technical, or medical advice. Decisions and contracts with third parties remain solely your responsibility.

3. Changes and availability

We operate the Service in a manner proportionate to our capabilities. The Service is provided “as is” and “as available”. We do not guarantee uninterrupted operation, error-free performance, or compatibility with all devices. We may change, limit, or discontinue features with or without notice where required for technical, legal, or operational reasons.

4. Registration, account, and security

Some features require an account. You are responsible for the accuracy of information you provide and for keeping credentials confidential. Notify us promptly of unauthorised access. We may refuse registration or terminate accounts for violations or abuse.

5. Acceptable use

Without our explicit written consent, you will not:

• use the Service for unlawful purposes or to infringe third-party rights;
• attempt unauthorised access, probing, scanning, overloading, or bypassing security measures;
• copy, scrape, crawl automatically, or reverse engineer the platform, except where mandatory law provides otherwise;
• upload malicious code or content that violates applicable law.

6. Your content, licence, and IP

You retain rights in content you submit. You grant us a non-exclusive, royalty-free licence to store, reproduce, process, and display that content solely to provide the Service and fulfil your requests. The platform, design, code, databases (where applicable), brand, and marks are protected. No licence is granted to copy or commercially exploit them.

7. Feedback

If you provide suggestions or feedback, you grant us an irrevocable right to use it without licence fees to improve the Service, except where mandatory law provides otherwise.

8. Prices, payment, and VAT

Publicly stated prices are indicative unless otherwise agreed in writing. Final terms (price, scope, timeline, payment method, VAT, invoicing) are confirmed before paid work begins. We may adjust public prices for future orders; accepted engagements follow the confirmed terms.

9. Reports — disclaimers and liability cap

Reports are based on information collected within the agreed scope and timeframe. We do not guarantee market completeness, continued accuracy of third-party offers, a specific commercial outcome, or error-free output. To the maximum extent permitted by mandatory law:

• we exclude liability for indirect, incidental, special, or consequential damages, including lost profits, except for intent/gross negligence where exclusion is prohibited;
• our aggregate liability for all claims arising from or relating to the Service for a given engagement is limited to the amount you actually paid for that engagement in the preceding twelve months, except for non-waivable cases involving personal injury or intent.

10. Indemnity

If your breach of the Terms causes third-party claims against us, you will indemnify us for reasonably proven losses, costs, and attorneys’ fees, to the extent such a clause is valid for consumers under Bulgarian and EU unfair terms law.

11. Termination

You may stop using the Service at any time. We may restrict or terminate access for violations, security risk, or legal requirements. Provisions that by nature should survive (liability, licences, governing law) remain in effect.

12. Force majeure

We are not liable for failure due to events beyond reasonable control (e.g. strikes, wars, epidemics, major infrastructure failures, government actions).

13. Assignment

We may assign our rights and obligations in connection with restructuring, merger, or business transfer, with notice where required by law.

14. Electronic communications

You accept electronic communications and system records as evidence, where permitted by law.

15. Changes to the Terms

We may amend the Terms. The current version is published on the site with an update date. Continued use after changes take effect may constitute acceptance, without prejudice to mandatory consumer rights under Bulgarian law and GDPR.

16. Governing law and disputes

The Terms are governed by the laws of the Republic of Bulgaria. Courts in Bulgaria have jurisdiction, except where mandatory EU consumer rules provide otherwise. You may also use out-of-court mechanisms (e.g. ODR platforms) where applicable.

17. Severability and entire agreement

If a provision is invalid, the remainder remains in force. These Terms, together with the Privacy Policy and any written confirmations for specific engagements, constitute the entire agreement on their subject matter unless explicitly agreed otherwise.

18. Contact

Questions about the Terms: contact@mnemoza.com.